Refund policy

Return and Refund Policy

At Joliejo, customer satisfaction is our priority. If you experience any issues with your order, we’re here to help. Our return and refund policy covers the following situations:

1. Damaged or Broken Item

If your item arrives damaged or broken:

  • Please contact us within 7 days of delivery.

  • Include a photo or video showing the damage.

  • Once verified, we will issue a full refund or send a replacement at no extra cost.

2. Item Not as Described / Wrong Item Received

If the item received is different from what you ordered:

  • Contact us within 7 days of receiving the item.

  • Provide clear images showing the mismatch.

  • After verification, we will offer a replacement or full refund.

3. Order Not Received

If your order has not arrived within the estimated delivery time:

  • Check your tracking information first.

  • If the tracking shows no delivery after 45 days, contact us.

  • We will investigate and issue a refund or reship the item.

Important Notes:

  • We do not accept returns for reasons outside of the above conditions (e.g., change of mind, wrong size if accurate size chart was provided).

  • Refunds are processed to the original payment method.

  • Proof (photo/video) is required for damage or mismatch claims.

For assistance, please reach out to our support team at contact@joliejo.com.