Shipping policy

Shipping Policy

Thank you for shopping at Joliejo! Below is important information about our shipping process and timelines.

1. Processing Time

• All orders are processed within 2–5 business days.

• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

• Shipping typically takes between 7–20 business days, depending on your location and the supplier's warehouse.

• Some international orders may take longer due to customs or regional postal delays.

Note: Delivery times are estimates and not guaranteed.

3. Tracking Your Order

• Once shipped, a tracking number will be emailed to you.

• You can track your package using the provided link or via our tracking page.

4. Shipping Delays

• Delays may occur due to customs, holidays, weather, or other factors beyond our control.

• If your order has not arrived within 45 days, please contact us for assistance.

5. Incorrect Address

• Please double-check your shipping address before confirming your order.

• We are not responsible for orders shipped to incorrectly provided addresses.

---

If you have any questions, please contact our support team at contact@joliejo.com