Refund policy

Refund Policy

At Joliejo, your satisfaction is our top priority. Please read our return and refund policy carefully to understand the circumstances under which refunds or replacements are offered.

Eligibility for Returns and Refunds

Non-Delivery of Package:

If your package has not arrived within 60 days of the shipping date, you are eligible for a full refund or replacement.

Please contact us at joliejoshop@gmail.com to initiate the process.

Damaged or Broken Items:

If your item arrives damaged or broken, you may request a refund or replacement.

To qualify, you must provide clear photographic evidence of the damage.

Items Not Matching Description:

If the product you receive does not match its description on our website, you are eligible for a refund or replacement.

Evidence such as photos or videos must be submitted for review.

How to Request a Return or Refund

All refund or return requests must be submitted within 14 days of receiving your package.

To file a request, email us at joliejoshop@gmail.com with the following details:

-Order number

-Reason for the return or refund

-Supporting evidence (e.g., photos of the damaged item or proof of discrepancy)

Conditions for Approval

Refunds or replacements will be processed only if the following conditions are met:

The request is submitted within the specified 14-day timeframe.

Clear evidence supporting the claim is provided.

The issue falls under one of the eligible categories listed above (non-delivery, damaged item, or mismatch with description).

Non-Eligible Circumstances

Refunds or replacements will not be provided in the following cases:

Requests submitted after 14 days of receiving the package.

Minor variations in color or design due to screen settings or manufacturing processes.

Delays caused by customs clearance or other uncontrollable factors outside our estimated delivery time of 7–28 days, unless the package has not arrived within 60 days.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after approval.