FAQs
How does shipping work?
We work with trusted international manufacturers and suppliers. Because of this, delivery times may vary depending on your location. Most orders arrive within 7 to 21 business days. You’ll receive a tracking number once your order has shipped so you can follow its journey.
Where do you ship?
We currently ship to the United States, Canada, United Kingdom, Australia, and many other countries worldwide. If you’re unsure whether we ship to your country, feel free to contact us.
How do I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number and link. You can check the status of your shipment anytime.
Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us within 12 hours of placing your order. After this window, the order may already be processed and shipped, making changes difficult.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us within 7 days of receiving your order with photos of the product and packaging. We’ll be happy to resolve the issue by offering a replacement or refund.
What is your return policy?
We offer a 14-day return policy on most items. To be eligible for a return, items must be unused, in original condition, and in original packaging. Return shipping costs may apply unless the item is damaged or incorrect.
For full details, please visit our Return Policy page.
Do you offer refunds?
Yes, we offer refunds for eligible returns and damaged or incorrect items. Refunds are processed to your original payment method within 5-7 business days after we receive your return.
Are there any customs fees?
Depending on your location, some international orders may incur customs or import taxes. These fees are the responsibility of the buyer and are not included in our prices.
How do I contact Joliejo?
We’re here to help! You can reach our friendly customer support team via:
📧 Email: contact@joliejo.com
We aim to respond to all inquiries within 24-48 hours.
Are my payment details secure?
Absolutely! We use secure encryption technology to protect your payment information. We do not store your credit card details, and all transactions are processed through secure payment gateways.
Do you offer discounts or promotions?
Yes! We often run exclusive deals, seasonal sales, and special promotions. Sign up for our newsletter or follow us on social media to stay updated.