Shipping policy

Shipping Policy

At Joliejo, we strive to ensure your shopping experience is seamless and your orders are delivered as quickly and efficiently as possible. Please review our shipping policy to understand how we handle order processing and delivery timelines.

Order Processing

All orders are processed within 1-5 business days after your purchase is completed.

Once your order is processed, you will receive a confirmation email with tracking details (if available).

Please note that processing times may vary during high-demand periods or due to factors beyond our control.

Shipping Time

Delivery times vary based on your location and the shipping option selected at checkout.

Estimated Delivery Time: 7 to 28 business days from the date of dispatch.

Shipping Locations

We ship worldwide, and delivery times may vary depending on the destination. Please note:

Remote or rural areas may experience longer delivery times.

Some locations may be subject to customs delays, which are outside our control.

Customs and Import Duties

For international orders, customs fees, taxes, or duties may apply depending on your country's regulations.

These additional charges are the responsibility of the customer.

Please check your local customs policies to avoid any unexpected fees.

Tracking Your Order

Tracking information (if available) will be emailed to you once your order has been dispatched.

Please allow a few days for the tracking information to update after shipment.

Shipping Delays

While we aim to meet the estimated delivery times, delays may occur due to:

Unforeseen circumstances such as weather disruptions, natural disasters, or shipping carrier issues.

Customs clearance delays for international shipments.

High-volume periods such as holidays or promotional events.

Lost or Missing Packages

If your package does not arrive within the estimated delivery timeframe:

Please contact us at joliejoshop@gmail.com with your order details.

We will investigate the issue and work to resolve it promptly.

Contact Us

If you have any questions or concerns about your shipment, please feel free to contact our customer service team at joliejoshop@gmail.com.

Thank you for shopping with Joliejo! We appreciate your patience and understanding as we work to deliver your orders with care.